We are happy to help with exchanges 🙂

If you would like to exchange a product for a different size, color, or a different item of equal value, please read the following guidelines:

Eligibility for Exchange:

  • Products must be exchanged within 7 days of delivery.
  • Items must be unused, unwashed, and in original packaging with tags intact.
  • Exchanges are accepted only once per order.
  • Certain items (like underwear, masks, vests, and other hygiene-related items) are non-exchangeable for health and safety reasons. Please refer to the product page for specific return/exchange exclusions.

How to Request an Exchange:

  1. Email us at hillsilverindia@gmail.com or call +91 99944 26711 within 7 days of delivery.
  2. Mention your Order Number and the reason for exchange.
  3. Once approved, securely pack the item and ship it to the following address:

HILLSILVER EXPORTS®
67, Texpark, Kaalapatti Road,
Civil Aerodrome Post,
Coimbatore – 641 014, Tamil Nadu, INDIA
📞 +91 99944 26711

Important Notes:

  • Customers are responsible for the shipping costs of returning the item to us.
  • We strongly recommend using a trackable courier service.
  • Once we receive and inspect the item, the replacement will be shipped within 2–4 working days, subject to stock availability.
  • If the requested item is out of stock, we will issue a refund or offer a store credit, as per your preference.

Cancellations on Exchanges:

Once an exchange request is initiated and processed, it cannot be canceled. If you decide not to proceed, you may opt for a return instead (if eligible).